How to Contact AXA Insurance in Qatar
If you’re living in Qatar and need to get in touch with AXA Insurance, you’re not alone. Whether it’s for a motor insurance claim, health policy inquiry, or travel insurance assistance, knowing the right AXA Insurance Qatar contact number and communication channels can save time and frustration.
This guide will walk you through everything you need to know—from AXA’s customer care numbers to branch locations, email options, and mobile apps. Our aim is to provide a reliable and updated resource so you can reach AXA Insurance Qatar quickly and efficiently.
AXA Insurance in Qatar: Overview
AXA Insurance is one of the leading insurance providers in Qatar, known for its wide range of services including vehicle, health, travel, and home insurance. Now operating under the GIG (Gulf Insurance Group) brand, AXA has maintained its high service standards and continues to support thousands of customers across Qatar.
Whether you’re an individual or a business client, AXA ensures that customer service is accessible through multiple channels—making it easier for you to manage your policy or file a claim whenever needed.
Main AXA Insurance Qatar Contact Number
The primary AXA Insurance Qatar contact number is 800 2921. This toll-free number is available for customer service inquiries, policy updates, claims registration, and general support.
For international calls, use +974 4504 9999. This line connects you with the customer care team for more detailed or urgent queries from outside Qatar.
These numbers are operational from Sunday to Thursday, between 8 AM and 6 PM. During peak hours, waiting times may vary, so it’s often best to call earlier in the morning or mid-afternoon.
Other Ways to Contact AXA Insurance in Qatar
While the AXA Insurance Qatar contact number is the fastest way to speak with a representative, there are other methods to get assistance.
Email Support
For non-urgent matters or document submissions, you can email AXA’s customer service team.
The official customer service email is [email protected].
Make sure to include your policy number, contact information, and a clear explanation of your request. AXA usually responds within 24 to 48 hours during business days.
Mobile App Assistance
AXA’s mobile app—AXA Gulf App—is another convenient channel. You can log in to manage your policies, check claim statuses, request quotes, and even contact customer service directly through chat or call options integrated into the app.
Available on both Android and iOS, the app is a practical solution if you’re always on the go.
Contact via Website
The official AXA website (now redirecting under the GIG Gulf brand) provides a live chat feature, contact forms, and branch locator tools. Visit www.giggulf.qa to access:
- Live Chat (available during business hours)
- Contact Forms for claims, policy changes, or renewals
- Customer Service Center locations
- FAQs and self-service support
Visiting AXA Insurance Branches in Qatar
If you prefer face-to-face communication, AXA operates several branches and partner kiosks across Doha and other major cities in Qatar.
One of the most accessible AXA locations is:
GIG Gulf Office (formerly AXA)
Lusail Marina Twin Towers, Marina District, Lusail, Doha
Working Hours: Sunday to Thursday, 8:00 AM – 5:00 PM
Phone: +974 4404 0800
Before visiting, it’s advisable to call and confirm the availability of the service you require. Some services may only be offered online or through appointments.
Emergency Contacts and Claims Support
Accidents and emergencies can happen anytime. AXA offers 24/7 emergency assistance for both motor and health insurance claims.
For Motor Claims and Roadside Assistance:
Call 800 1166 (available 24/7)
For Health Insurance Emergencies (International):
AXA’s health card includes an international helpline number depending on your coverage. Be sure to check your policy documents or use the app to access this information.
For Travel Insurance Emergency Support:
Travel policyholders can contact the assistance number mentioned in their policy documents. This line connects you with multilingual support for medical emergencies, trip cancellations, or lost luggage abroad.
Renewing Your AXA Insurance Policy
If your policy is up for renewal, you can easily complete the process online or through customer service. You can:
- Call 800 2921 and follow the prompts for renewal
- Log in to the AXA Gulf mobile app
- Visit the www.giggulf.qa website and use the renewal option
Ensure that your Qatar ID, policy number, and any updated documentation are ready to avoid delays.
Filing a Complaint with AXA Insurance in Qatar
If you’re not satisfied with the service or need to escalate a concern, AXA has a complaint handling process.
Start by contacting their service center at 800 2921 or email your complaint to [email protected]. Include your policy number and a clear explanation of the issue.
If the response is unsatisfactory, you may escalate the issue to the Qatar Central Bank (QCB) by submitting a formal complaint through their portal.
FAQs
What is the AXA Insurance Qatar contact number for customer service?
The main customer service number is 800 2921. It’s toll-free and available Sunday to Thursday.
How can I check my AXA Insurance policy status in Qatar?
You can check your policy status by logging into the AXA Gulf app or by calling 800 2921. Email support is also available at [email protected].
Is AXA Insurance still operating in Qatar?
Yes, AXA Insurance now operates under the GIG Gulf brand in Qatar but offers the same services with upgraded digital tools and local support.
Where can I find AXA branches in Qatar?
The main office is in Lusail Marina Twin Towers, Doha. You can find more branches using the branch locator on the www.giggulf.qa website.
What should I do in case of a car accident in Qatar?
Call AXA’s Roadside Assistance at 800 1166, then report the incident through the app or email. Make sure to take photos and obtain a police report if needed.
Can I renew my AXA Insurance policy online?
Yes, renewals can be done via the mobile app, website, or by calling 800 2921. You’ll need your Qatar ID and policy number.
