AXA Insurance WAFI Office Details and Services
If you’re in Dubai and searching for a reliable insurance provider, the AXA Insurance WAFI office is one of the most accessible and well-known locations to explore. AXA, now operating under the name GIG Gulf, offers a wide range of insurance solutions, from personal to commercial lines, and the WAFI branch serves as a key touchpoint for customers across the city. Whether you’re looking to renew your car insurance, explore health coverage, or seek support with a claim, the WAFI Mall office is well-equipped to assist you.
This article explores everything you need to know about the AXA Insurance WAFI office, including its exact location, timings, the services it offers, and what makes it a preferred destination for insurance needs in Dubai. We’ll also answer some frequently asked questions to help you get a complete picture.
Location and Overview of AXA Insurance WAFI
Located inside the iconic WAFI Mall complex, the AXA Insurance WAFI office enjoys a central spot that is easy to reach by both public and private transport. This office offers a full-service insurance experience, where customers can walk in, speak with an advisor, file claims, and get immediate assistance.
Where Is AXA WAFI Located?
The AXA WAFI office is situated in WAFI Mall, Oud Metha Road, Umm Hurair 2, Dubai. The location is ideal for both residents and business owners located in Bur Dubai, Karama, Oud Metha, and Healthcare City areas. The mall offers ample parking space and is also well-connected via Dubai Metro (Dubai Healthcare City Station is nearby).
AXA WAFI Office Timings
The office typically operates during standard working hours:
- Monday to Friday: 9:00 AM to 6:00 PM
- Saturday: 9:00 AM to 2:00 PM
- Sunday: Closed
Timings may change during public holidays, so it’s a good idea to call ahead or check online.
Services Offered at AXA Insurance WAFI Office
The AXA Insurance WAFI branch provides a complete range of insurance products and customer services. Whether you need help choosing a policy or managing your existing coverage, the staff at WAFI can support you with in-depth knowledge and personalized assistance.
Personal Insurance Services
The WAFI office caters extensively to individual insurance needs, offering the following:
Motor Insurance
You can apply for or renew comprehensive and third-party liability coverage. The team will help you compare features like roadside assistance, agency repairs, and car replacement services.
Health Insurance
Whether you’re an individual, a family, or an expatriate requiring visa-compliant plans, the AXA WAFI branch offers medical insurance policies tailored to your budget and healthcare needs.
Travel Insurance
Frequent flyers can get quotes and purchase global travel insurance at the counter, including coverage for medical emergencies, baggage loss, and trip cancellations.
Home Insurance
Get coverage for your property, personal belongings, and tenant liabilities under a single policy. Advisors can help you assess the right plan for your lifestyle and housing type.
Business Insurance Services
Small and medium businesses can also get expert support from the WAFI team:
Property & Asset Insurance
Protect your office, stock, and machinery with flexible coverage packages.
Employee Benefits
Design corporate health plans and group life policies for your employees, with direct support from the AXA/GIG team.
Liability Coverage
From public liability to professional indemnity, you can get full advice on mitigating legal risks associated with your business operations.
What Makes AXA Insurance WAFI a Preferred Choice?
Many customers prefer the WAFI office over other branches due to its strategic location, professional staff, and quick service. AXA has long been known for its efficient claim process and a wide provider network, especially in healthcare.
Convenient Accessibility
The WAFI Mall branch is easy to reach via Sheikh Zayed Road and Dubai Metro, which makes it perfect for a walk-in consultation during lunch breaks or weekend errands.
Multilingual Customer Support
Dubai is home to a multilingual population, and the staff at AXA WAFI speak English, Arabic, Hindi, and more—making the process easier for expatriates and locals alike.
On-Site Claims Assistance
For those filing a claim, AXA WAFI offers on-the-spot documentation support. Whether it’s auto damage, travel issues, or health reimbursement, the advisors will walk you through the procedure step by step.
AXA or GIG Gulf?
You might be wondering why you see both AXA and GIG branding. That’s because AXA Gulf officially transitioned to GIG Gulf (Gulf Insurance Group) following a strategic acquisition. However, many people still refer to it as AXA due to brand familiarity. The services, teams, and policies remain the same—only the name has changed. The WAFI branch continues to operate under this new identity while maintaining the trusted standards of AXA.
How to Contact AXA Insurance WAFI Branch
If you’re looking to speak with a representative before visiting, here’s how to reach them:
- Phone: You can call AXA/GIG customer service hotline at 800 292
- Website: www.gig-gulf.com
- WAFI Office Specific Enquiries: Use the branch locator tool on the website or Google Maps for exact directions and contact options.
FAQs
What services are offered at AXA Insurance WAFI?
The WAFI branch offers motor, health, travel, and home insurance for individuals, as well as business insurance solutions like liability and property cover.
Can I file a claim directly at the WAFI office?
Yes, the WAFI office has dedicated staff to assist with claims. You can submit documents, receive guidance, and track your claim’s progress.
Is AXA Insurance still operating in Dubai?
Yes, AXA has rebranded as GIG Gulf but continues to offer the same insurance products and services across the UAE, including the WAFI branch.
How do I reach AXA Insurance WAFI by Metro?
Take the Green Line and get off at Dubai Healthcare City Metro Station. The WAFI Mall is a short walk from there, with clear signs leading you to the insurance office.
What are the office timings for AXA WAFI?
The branch operates Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.
